heybij Privacy Policy
Your personal information is completely safe with us — learn in detail in this policy how heybij collects, uses, and keeps your data secure.
This privacy policy applies to all users of the heybij platform. By registering on heybij.cam or using our services, you acknowledge that you have read and agreed to the terms of this policy. We treat the protection of your information as our highest priority and never sell your data to third parties.
What Information We Collect
When you create an account, make a transaction, or seek support on the heybij platform, we collect various types of information. This information helps us provide you with a better service and ensure the security of the platform.
1.1 Information You Provide Directly
The information you provide directly to us includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID or passport details (for identity verification)
- Payment information (bKash, Nagad, Rocket account numbers)
- Security questions and answers
1.2 Automatically Collected Information
When you use the heybij platform, certain information is collected automatically:
- IP address and device information
- Browser type and operating system
- Time spent on the site and pages visited
- Login date, time, and location (geolocation)
- Gaming activity and betting history
- Cookie and session data
1.3 Information Received from Third Parties
In some cases, for the purpose of identity verification or fraud prevention, we may verify information from legitimate third-party sources. However, this information is used solely for verification purposes.
Purpose of Information Use
heybij uses your information only for specific and legitimate purposes. We never use your information unnecessarily or in an unauthorized manner.
2.1 Account and Service Management
- Creating and managing your account
- Processing and verifying transactions
- Awarding bonuses and rewards
- Verifying your identity and age (confirming 21+)
2.2 Security and Fraud Prevention
- Protecting accounts and preventing unauthorized access
- Detecting and preventing suspicious activity
- Monitoring to prevent money laundering and fraud
- Maintaining overall platform security
2.3 Customer Service and Communication
- Resolving your requests and complaints
- Notifying you of important platform updates
- Informing you about promotional offers and bonuses (based on your consent)
- Providing information related to responsible gaming
2.4 Legal Obligations
We may use information to comply with applicable laws and regulations and to follow the directives of regulatory authorities.
Information Sharing and Third Parties
heybij never sells your personal information to third parties. However, we may share information in the following limited circumstances:
3.1 Service Providers
Technology and payment service providers contracted with us (such as bKash, Nagad, Rocket processing partners) may receive the limited information needed to complete transactions. These partners are bound by strict confidentiality agreements.
3.2 Legal Requirements
We may be required to disclose information in response to a court order, legal process, or a legitimate request from a regulatory authority.
3.3 Business Transfers
In the event of a business merger or acquisition, user information may be transferred, but the new entity will also be required to comply with this privacy policy.
3.4 With Your Consent
Outside of the exceptions above, we will not share any information in any other circumstance without your explicit consent.
Data Protection and Security
heybij uses industry-standard technology and practices to protect your information. Our security framework operates on the following levels:
4.1 Encryption Technology
All data transmission between you and our servers is protected by SSL (Secure Socket Layer) encryption. Payment information is transmitted through an additional layer of encryption.
4.2 Access Control
Only authorized personnel can access your information, and only to the extent required by their job responsibilities. All staff are bound by strict confidentiality agreements.
4.3 Security Monitoring
Our systems are under security monitoring 24 hours a day, 7 days a week. Any suspicious activity is automatically detected and swift action is taken.
4.4 In the Event of a Security Breach
If a data breach occurs, we will notify affected users as soon as possible and take the necessary steps to minimize harm.
Cookie Policy
Cookies are used on the heybij.cam website to improve your experience. Cookies are small text files stored on your device.
5.1 Types of Cookies We Use
- Essential Cookies: Necessary for the site to function properly and to ensure secure login.
- Functionality Cookies: Remember your preferences and settings, such as language selection.
- Analytics Cookies: Collect site usage statistics that help us improve our service.
- Marketing Cookies: Used to display relevant advertisements based on your consent.
5.2 Cookie Control
You can control cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.
Data Retention Period
We keep your information only for as long as necessary — no longer. The retention period depends on the type and purpose of the information:
- Active account information: for as long as the account remains active
- Financial transaction records: at least 5 years from the date of the last transaction (legal requirement)
- Identity verification documents: up to 5 years after account closure
- Gaming history: up to 3 years after account closure
- Marketing consent records: up to 3 years after consent is withdrawn
At the end of the designated period, we securely delete or anonymize your information.
Your Rights
You have the following rights regarding the information in your heybij account:
7.1 Right to Know
You have the full right to know what information we have collected about you and how it is being used. Upon request, we will provide you with a copy of your information.
7.2 Right to Rectification
If there is any inaccuracy in your information, you may request a correction. We will correct it as soon as possible.
7.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
7.4 Right to Object to Processing
You may withdraw your consent to marketing communications at any time. To do so, please contact our support team.
7.5 Right to Lodge a Complaint
If you believe your privacy rights have been violated, you have the right to contact us.
Protection of Minors
heybij's services are intended only for individuals aged 21 or older. We do not knowingly collect any information from minors.
Age is verified at the time of registration, and identity verification is made mandatory in suspicious cases. If we learn that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
Parents are requested to notify our support team immediately if they believe their child is using this platform.
Changes to the Policy
heybij may update this privacy policy from time to time. In the event of changes:
- The "Last updated" date at the top of the page will be changed.
- For significant changes, a notification will be sent to the registered email address.
- Continued use of the platform after changes have been made will be considered acceptance of the new policy.
We recommend that you review this policy regularly so that you remain informed about the latest information.
Contact Us
Please contact us for any questions, requests, or complaints regarding the privacy policy. Our privacy team will respond to your message as soon as possible.
Support available in Bengali 24 hours a day, 7 days a week
[email protected]
To request deletion or correction of your information, send an email with your account email and the details of your request. We will review it and take the necessary action.
Related Policies
Terms & Conditions
Read heybij's full terms and conditions — find detailed information about account use, bonuses, and financial transactions.
Read TermsResponsible Gaming
Follow our responsible gaming guidelines for a healthy and enjoyable gaming experience.
Learn MoreFAQ
Have more questions about privacy and security? Find answers to common questions on our FAQ page.
View FAQ